We offer a 30-day hassle-free return and exchange policy. If you are not fully satisfied with your purchase, you may apply for a full refund or an exchange within 30 days after receiving the goods. All returned items must be unused and in their original condition with all original packaging intact.

No, you will not pay any additional fees. All customs duties, import taxes, VAT, and clearance fees are 100% covered by us.
We ship all international orders using DDP (Delivered Duty Paid) service. This means the price you see at checkout is the final price you pay. There are no hidden fees, no surprise bills from the courier, and you will not be contacted by customs for any payment. We handle all the paperwork and clearance process for you—you just wait for your bag to arrive at your door.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this link to check the status of your delivery at any time.

• Avoid prolonged exposure to direct sunlight and excessive moisture
• Clean gently with a soft, dry cloth. Do not use water, soap, or harsh chemicals
• Store in a cool, dry place when not in use, away from direct heat sources
• Natural bamboo will develop a beautiful patina over time, which adds to its character and charm

您可以通过邮箱 support@verdantbind.com 或 WhatsApp +86 188 2030 8034 联系我们的客服团队。我们周一至周五会在 12-24 小时内回复所有咨询。