Shipping Information

At Verdant Bind, we uphold slow, sustainable handmade fashion, and we strive to deliver a seamless, reassuring shipping experience for all our handwoven, bamboo and rattan artisanal pieces. We ship to customers across the globe, with consistent premium service and attentive support for every order.

1. Order Processing Time

All orders will be packed and dispatched within 12–24 hours after payment.

You will instantly receive an order confirmation email upon checkout. Once your parcel leaves our warehouse, a separate shipping notification with your exclusive tracking number will be sent to your inbox.

2. Shipping Methods, Times & Costs

We cooperate with trusted global cross-border couriers to deliver your handmade goods safely and efficiently. Every shipment comes with full order insurance included in the shipping fee.

Two Shipping Options Available Globally

  1. Fast Delivery
  • Transit Time: 3–5 business days
  • Flat Rate: $58.90  
  1. Standard Shipping (Free shipping eligible)
  • Transit Time: 6–15 business days
  • Flat Rate: $6.99 
  • Free Shipping Threshold: All orders over $180 USD  qualify for complimentary standard shipping
Deliveries to remote outlying areas may require an extra 1–2 business days for arrival.

3. Estimated Total Delivery Timeline

Total delivery duration = order processing window + shipping transit time

Excludes customs clearance delays, weekends, public holidays and unforeseen logistical disruptions.
  • Fast Delivery: 12–24hr processing + 3–5 business days transit
  • Standard Shipping: 12–24hr processing + 6–15 business days transit
Note: All costs and timelines above are for reference only. Final shipping fees and delivery estimates will be displayed accurately on your checkout page.

For unlisted territories, refer to your payment page or reach out to our support team for details.

Incorrect Shipping Address Reminder

Please double-check your delivery address and contact details before completing payment.

If you submit wrong recipient information, email support@verdantbind.com immediately for adjustments.

Once a parcel has been collected by the courier, address rerouting is unavailable, and customers take full responsibility for invalid shipping information.

4. Track Your Shipment

After dispatch, we will send a shipping confirmation email containing your unique tracking ID. You may:
  1. Tap the "TRACK MY ORDER" hyperlink inside the email to view live delivery status;
  2. If the link fails to load, copy your tracking number and look up updates via our official tracking partner: https://t.17track.net/en#nums

    17TRACK supports over 3,300 global logistics carriers, letting you view full shipment progress in one dashboard.

5. Delayed Tracking Update Explanation

Blank tracking data within the first 3–5 business days after dispatch is standard for international logistics.

After our courier collects your handmade parcel, it will go through warehouse sorting, international hub transit and export scanning before tracking records refresh.

Please allow 3–5 business days for tracking updates to appear. If no new scan data shows after 7 business days, contact our support team for assistance.

6. Lost or Undelivered Parcel Protection

We take full accountability for every order from warehouse dispatch to successful doorstep delivery.

If your parcel fails to arrive 30 business days after shipment, email us at support@verdantbind.com. You may choose either a complimentary reshipment of your handmade goods or a full monetary refund, no extra fees or hidden charges.

30-Day Hassle-Free Return & Exchange Policy 

Every handcrafted piece — from raffia totes to bamboo & rattan accessories — carries the careful dedication of our artisans, and we sincerely hope you will adore your sustainable slow-fashion purchase.

If your item does not match your lifestyle or expectations, our 30-day worry-free return & exchange policy protects every order.

Policy Terms

  1. Eligibility Window: You may apply for a full refund or free exchange within 30 days after receiving your parcel.
  2. Item Condition Rule: Goods must remain unused, intact, with original packaging and all attached decorative details unharmed. Minor natural texture variations unique to handmade craft do not qualify as defective items.
  3. Application Process: Send your return/exchange request to support@verdantbind.com. Our team will promptly reserve brand-new handmade inventory for your swap, or initiate your full refund without complicated procedures or hidden costs.
  4. Exclusions: Custom personalized items are non-refundable and non-exchangeable.

Customer Support

For any shipping, return or product questions, reach our team via email:

support@verdantbind.com

We reply to all customer inquiries within 12 hours.