At Verdant Bind, we are committed to providing you with exceptional handcrafted products and outstanding customer service. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy.

Eligibility for Returns

• You may return most items within 30 calendar days of delivery for a full refund or exchange
  
  
• Items must be unused, in original condition, with all original tags, packaging and accessories attached
  
  
• Handcrafted items may have slight variations in weave texture and color, which are natural characteristics of artisanal production and not considered defects
  
  
• Sale items are eligible for exchange only; final sale items cannot be returned or exchanged

Return Process

1. Contact our customer service team at support@verdantbind.com  within 30 days of delivery
   
   
2. We will provide you with a pre-paid return shipping label and detailed return instructions
   
   
3. Pack the item securely in its original packaging
   
   
4. Drop off the package at the designated shipping location
   
   
5. Once we receive and inspect your return, we will process your refund or exchange within 1-2 business days

Refund Policy

• Refunds will be processed to the original payment method used for purchase
  
  
• Refunds typically take 5-10 business days to appear in your account, depending on your payment provider
  
  
• Original shipping fees are non-refundable unless the return is due to our error (defective item, wrong item shipped)
  
  
• If you received a damaged or defective item, we will also cover the cost of return shipping

Contact Us

• Email: support@verdantbind.com